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Going the extra mile

Enabling customer
success

We recognize that our clients don’t just look to us for high-quality content and data. They also value support to help extract maximum value from our services and achieve their objectives.
Our best-in-class customer success team, customer support team, dedicated account managers, economists and industry experts and technology specialists across the world help our clients to achieve their objectives.

Client onboarding

  • Onboarding support

    During the onboarding stage, our client support representatives will walk you through how to efficiently operate and navigate our platforms. It is important for us to ensure that all of our users know how to find all of the information that they need.

  • Round-the-clock-support

    Our client success team and support team and subject matter experts are on hand to respond immediately users' enquiries 24/5 by email or live chat. We provide support in English and local languages in Cantonese, Mandarin, Polish, Spanish and Portuguese.

  • API support

    Our client support representatives will be on hand to explore the functionality and advantages that our API solution could present for you.

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Client training

  • Client webinars & workshops

    We develop bespoke training workshops based on the specific requirements of our clients. Users benefit from direct access to product experts as well as continuous online learning assets.

  • Training resources

    Our platforms hosts tutorial videos that help users to navigate and better understand the platform, tools and features. On-going support with finding data and information

  • Dedicated account manager

    Our account managers ensure users make the most out of the CEIC, EMIS, EPFR and REDD platforms through scheduled training sessions

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“As Global Head of Customer Success, I’m deeply passionate about client service because real impact comes from strong relationships. Together with our global team, we work closely with customers on the ground to understand their needs, deepen partnerships, and consistently deliver meaningful value.”

Marika Lesell, Head of Customer Success

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Turn complexity into clarity

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